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NACOM / Hospitality Marketing

Hotel marketing for Korean and Chinese guests.
From a first look
to a real stay.

Hotel and resort marketing that connects Korean and Chinese travelers with your stay experience, room information and booking journey.

Illustrative design image of travelers at a beach resort in Vietnam
HOSPITALITY / STRATEGY BRIEFRight guests.
Right experience.
Market → Content → Booking
Clarify why guests should choose your stay.

Review the periods when you need guests, room categories, experiences and the packages you actually offer before building content and allocating budget.

Illustrative design image; the options are consulting directions, not occupancy forecasts.

01 / The business challenge

Hotel marketing
starts with the room product.

Hotel and resort marketing is a plan that links your accommodation product to what guests need, from discovering the destination to asking about rooms, booking and staying.

NACOM builds the approach around your location, segment, room types, the periods when you need guests and your service capacity. Goals are agreed with your sales and reservations teams before any channel is chosen.

02 / Industry specifics

Every property has
its own reason to be chosen.

Your message should reflect the experience your property can actually deliver.

City hotels

Location, transport links, facilities and convenience for a specific itinerary.

Resorts

Setting, on-site experiences, room types and how guests enjoy their holiday.

Boutique / Villa

Style, privacy, capacity and terms of use need to be presented clearly.

03 / Markets

Two markets.
A plan for each guest group.

KR

Korean guests

Prepare Korean-language content on room types, facilities, location and experiences. To attract Korean tourists to your hotel, we assess how search, bloggers and enquiry points work together for your goal.

Korea Marketing Korean guest journey
CN

Chinese guests

Prepare Chinese-language content from holiday inspiration to booking information. Assess the role of experience content, search and place listings.

China Marketing Chinese guest journey

Not every guest from the same market behaves the same way. Segments are based on actual needs.

04 / Guests

Which guest groups fit
your experience?

SUGGESTED SEGMENT

Couples on holiday

Content on the setting, privacy and shared experiences; clear room types and what is included.

SUGGESTED SEGMENT

Families

Confirmed information on capacity, family-friendly facilities, meals and child policies.

SUGGESTED SEGMENT

Friends / groups

Room allocation, capacity, shared activities and a contact person for group requests.

05 / Search demand

What do guests need to know before asking about rooms?

NeedContent to clarifyBest landing page
Destination & areaLocation, getting around, nearby experiencesHoliday overview page
Room typesSize, capacity, facilities, photosSpecific room page
Comparing optionsDifferentiators and verifiable termsExperience page / FAQ
BookingDates, rates, terms and confirmationBooking engine or enquiry form
06 / Booking journey

Keep the information flowing
from inspiration to confirmation.

01

Discover the holiday

Photos, video and stories help guests picture the destination and the experience.

02

Research the property

Room details, location, facilities and reviews with a clear source.

03

Check the fit

Dates, number of guests, needs and booking terms.

04

Book & prepare

Confirmation, pre-arrival guidance and a support contact.

08 / Stay content

Help guests picture
a real holiday.

In live campaigns we use real, licensed photos and video. Creator bookings need a brief, a posting schedule, disclosed partnerships and clear content usage rights.

09 / Conversion

Your landing page should lead
to one clear booking step.

Right room, right expectations

Ad messages and room pages must match on product, facilities and terms.

Right language, right device

Check mobile readability, access from the target market and the localized content.

Receive and confirm

A booking engine or enquiry form needs a clear owner who handles, replies to and reconciles requests.

SUGGESTED INFORMATION STRUCTURE

A room enquiry
with everything you need.

Arrival / departure datesLength of stay
Rooms / guestsActual needs
Room type of interestBest-fit product
Contact detailsPreferred language
Confirmation termsRate & availability
Get advice on conversion points

This is a content model, not an availability checker.

10 / Data

Measure booking quality
alongside marketing data.

Interest

Track views, engagement, clicks and cost within the data made available.

Enquiry quality

Check stay dates, room type, needs and handling status with your reservations team.

Confirmed results

Reconcile bookings, cancellations and changes when data is available. Agree on attribution and measurement limits.

A room enquiry is not the same as a confirmed booking; no fixed occupancy, revenue or ROAS is guaranteed.

Readiness

Before you scale,
check the foundations.

Tick what you already have to see what still needs work.

0/6 information groups ready. This is a self-check, not a performance score.
Working with NACOM

From audit to
an actionable plan.

Costs are split into strategy, content, creators, advertising and landing pages (if needed), and set after the audit.

01 — Product & market audit

Review room types, priority periods, suitable guests, available information and operational capacity.

02 — Agree the journey & scope

Agree goals, content themes, channels, conversion points, budget and reporting.

03 — Production & rollout

Prepare localized content, check rights and account requirements, and deliver task by task.

04 — Reconcile & improve

Read the data together with enquiry quality and feedback from your reservations team, then adjust.

Basis for evaluation

A case study needs a specific hospitality context.

Awaiting case studies cleared for publication

Real cases will state the segment, market, timeline, scope and reference data. The models on this page are consulting proposals, not results from a specific hotel.

FAQ

Questions to ask
before you start.

Do we need to run the Korean and Chinese markets at the same time?

No. You can prioritize one market based on your product, resources and ability to serve those guests, then assess expanding.

How can a hotel that relies on OTAs get started?

Review your brand information, search demand and how ready your direct booking channel is. The plan has to work alongside your current distribution setup.

Can we start without a booking engine?

We can first assess handling requests through an enquiry form. You need a clear process for replying, confirming availability and reconciling bookings.

Does NACOM guarantee occupancy?

This page makes no fixed commitment on occupancy or revenue. Goals, tasks and evaluation are set in a specific proposal.

What should we prepare for a consultation?

Your website, destination, priority room types, target market, the periods when you need guests and your current resources.

How soon can we start?

Timing depends on content, landing pages, account documents and operational coordination; it is set after the audit.

Hotel & Resort / Strategy request

Your holiday is different.
Your plan should show it.

Share your property, target market and goals so NACOM can propose the right approach.

+84 899 794 777
contact@nacom.com.vn

NACOM replies within business hours (Mon–Fri, 09:00–17:00 GMT+7). Your details are only used to answer your request.

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